Troubleshooting

Quick fixes for common issues with your Menehune.

💬 Messaging & Communication

⚠ My Menehune isn't responding
Symptom: You send a message but get no reply.
This usually means the service needs a moment or there's a connection hiccup.
✅ Fix
  1. Wait 2-3 minutes — your Menehune may be processing a complex task
  2. Send a simple message like hey or are you there?
  3. If using WhatsApp/Telegram: check your internet connection
  4. If still no response after 5 minutes, email info@menehune.io
⚠ Responses are slow
Symptom: Menehune takes 30+ seconds to reply to simple questions.
Could be a heavy processing queue or a complex task running in the background.
✅ Fix
  1. Ask your Menehune: what are you working on right now?
  2. If it's running a background task (research, report), wait for it to finish
  3. For urgent needs, say priority: before your message
  4. If consistently slow, contact support — the service may need scaling
⚠ I changed my messaging app and now I can't reach my Menehune
Symptom: Switched from WhatsApp to Teams (or vice versa) and messages aren't going through.
Your Menehune may not be configured for the new channel yet.
✅ Fix
  1. Try reaching your Menehune on your original channel to confirm it's still working
  2. Ask your Menehune: can you add [new channel] as a communication channel?
  3. If it can't do it directly, email info@menehune.io and we'll configure it

📧 Email

⚠ My Menehune isn't seeing new emails
Symptom: Emails arrive in your inbox but your Menehune doesn't mention or act on them.
Email monitoring may be paused, or the connection to your mailbox needs refreshing.
✅ Fix
  1. Ask your Menehune: check my inbox now
  2. If it says it can't access email, the authentication token may have expired
  3. You may need to re-authorize access — your Menehune will walk you through it or contact support
⚠ Emails from my Menehune are going to junk/spam
Symptom: Your Menehune sends emails but recipients say they never got them (check their junk folder).
Email authentication (DKIM/SPF) may not be configured for the sending domain.
✅ Fix
  1. Ask the recipient to check their junk/spam folder
  2. Have them mark the email as "Not Junk" and add the sender to their contacts
  3. Contact us at info@menehune.io — we'll verify DKIM and SPF are properly configured
⚠ My Menehune sent an email I didn't approve
Symptom: An email was sent without your explicit approval.
Your Menehune may have autonomy settings that allow certain types of emails without approval.
✅ Fix
  1. Tell your Menehune: always ask me before sending any emails
  2. Your Menehune will update its rules to require approval for all outgoing email
  3. Review what was sent: show me the last email you sent
  4. If something was sent in error, contact us immediately

📅 Calendar

⚠ Calendar events are showing the wrong time
Symptom: Meeting times are off by a few hours.
Timezone mismatch between your Menehune's configuration and your calendar.
✅ Fix
  1. Tell your Menehune: my timezone is [your timezone, e.g., Eastern, Pacific, Central]
  2. Ask it to confirm: what timezone are you using for my calendar?
  3. If the issue persists, contact support — we'll verify the server timezone config
⚠ My Menehune can't see my calendar
Symptom: You ask for a briefing and it says it has no calendar access.
Calendar permissions may not have been granted during setup, or the token expired.
✅ Fix
  1. Ask your Menehune: can you access my calendar?
  2. If it needs re-authorization, it will provide instructions
  3. For M365: you may need to re-consent in the Azure portal
  4. Contact support if you're unsure — we'll handle it
⚠ Morning briefing didn't arrive
Symptom: You normally get a morning briefing but today it didn't come.
The scheduled task may have been interrupted, or there was a temporary service issue.
✅ Fix
  1. Ask your Menehune: send me today's briefing — it will generate one on demand
  2. Ask: is my morning briefing still scheduled?
  3. If briefings stop for multiple days, contact support

🎯 Tasks & Accuracy

⚠ My Menehune gave me wrong information
Symptom: A number, date, or fact turned out to be incorrect.
AI assistants can sometimes make errors, especially with math, dates, or rapidly changing information.
✅ Fix
  1. Tell your Menehune: that was incorrect — [correct info]
  2. It will note the correction and avoid the same mistake
  3. For critical numbers (financials, compliance dates), ask: can you double-check that?
  4. Your Menehune is trained to disclose when it's uncertain — if it says "I'm not sure," take it seriously
⚠ My Menehune forgot something I told it
Symptom: You told it something important but it doesn't remember in the next conversation.
Memory writes can sometimes be missed during busy sessions.
✅ Fix
  1. Tell your Menehune explicitly: remember this: [important info]
  2. For critical info, ask it to confirm: what do you remember about [topic]?
  3. Important details are stored in persistent memory files that survive restarts
⚠ My Menehune is doing something I didn't ask for
Symptom: It's taking actions or sending things you didn't request.
Proactive features (email monitoring, scheduled tasks) may be triggering unexpectedly.
✅ Fix
  1. Tell your Menehune: stop — what are you doing?
  2. It will immediately explain what it's working on
  3. To disable proactive actions: only do things when I ask you to
  4. To adjust: you can monitor email but always ask before responding

🔌 Integrations

⚠ Integration stopped working (QuickBooks, Square, etc.)
Symptom: Your Menehune can no longer pull data from a connected service.
OAuth tokens expire periodically and need to be refreshed.
✅ Fix
  1. Ask your Menehune: can you still connect to [service name]?
  2. If the token expired, it will ask you to re-authorize (usually a one-click process)
  3. If re-auth doesn't work, contact support — the integration may need reconfiguring
⚠ I want to connect a new tool
Not an error — you just want to add a new integration.
New integrations require configuration on our end.
✅ How to
  1. Ask your Menehune: can you connect to [tool name]?
  2. If it's a supported integration, it may be able to set it up directly
  3. If not, email info@menehune.io with the tool name and we'll add it
  4. Most new integrations are added within 24-48 hours

👤 Account & Billing

⚠ I want to change my plan
✅ How to

Email info@menehune.io or tell your Menehune: I'd like to upgrade/downgrade my plan. We'll handle the rest. Changes take effect on your next billing cycle.

⚠ I want to cancel
✅ How to

Email info@menehune.io. No contracts, no cancellation fees. We'll ask if you want a data export before we shut things down. Your data is deleted within 30 days of cancellation.

💡 Pro tip: Your Menehune can troubleshoot most issues itself. Try asking it first — something's wrong with my email or why didn't my briefing come today? — before contacting support. If it can't fix it within 30 minutes, it will escalate automatically.

Still stuck? We're here to help.

Email Support